Refund, Cancellation & Chargeback Policy

To reduce delays, prevent fraud, and keep outcomes consistent, we may use privacy-safe automation to:

• confirm delivery/access status;
• triage and resolve common access issues (re-sending links, correcting purchase email mismatches, validating activation);
• produce a minimal dispute evidence record if a payment dispute is filed.

We do not need your spreadsheet content to evaluate refund eligibility. Verification is limited to purchase/account metadata and minimal diagnostic signals reasonably necessary to confirm delivery or troubleshoot.

Because Products are delivered digitally (download links, customer portals, file access, templates, scripts, automations, and/or immediate access instructions), we generally do not offer refunds once access is delivered, except where:

• required by law;
• explicitly stated on the product checkout page; or
• approved as a narrow exception under this policy.

We strongly encourage reviewing product descriptions, requirements, and FAQs before purchase, and contacting support with questions.

No results guarantees: Products provide tools and systems; we do not guarantee any specific business results, revenue, profitability, outcomes, or performance.

A refund is typically not available once any of the following occurs (whichever happens first):

• a download link is delivered to your email or customer portal;
• you access a customer portal where the Product is available;
• you receive access instructions and are able to access or copy the Product; or
• a license key/activation is issued and usable.

We consider a Product “delivered” when access is made available to the email/account used at checkout (even if you do not download or open files).

Proof of activation: Some Products may verify delivery/operational status via an installation/activation token and environment binding (for example, a Google account and/or file identifier). Minimal diagnostic signals (timestamp, verification pass status, high-level error codes) may be recorded to confirm delivery, troubleshoot access, and respond to payment disputes.

If you purchase a subscription or recurring plan, subscription terms are shown at checkout and may also be described at: /subscriptions

• Cancellation: Cancel via your account portal (if available) or by emailing billing from the purchase email. Cancellation typically takes effect at the end of the current billing period unless required by law.
• No prorated refunds (default): Unless required by law or explicitly stated at checkout, partial-period refunds are not provided.
• Trials: Trial rules are displayed at checkout. Cancel before a trial ends to avoid being charged (unless checkout states otherwise).

Even for digital products, we may approve a refund in limited situations, such as:

• Duplicate purchase: accidental double purchase of the same Product using the same email.
• Verified non-delivery / access failure: a delivery failure on our side that we cannot resolve within a reasonable time.
• Material misrepresentation (rare): if we confirm the description materially misrepresented what was delivered.
• Unauthorized card use: if we confirm it was unauthorized and you did not receive/access the Product, we may refund after verification or request your bank/payment processor handle it.

Resolution-first mandate for technical requests:

If your refund request is based on a technical issue, you agree to allow a reasonable opportunity for supported troubleshooting and remediation, including any supported self-healing flow (Verify → Fix or equivalent). If the issue is resolved, the request may be ineligible for refund.

Not covered (typical examples):

• changing your mind after delivery/access;
• incompatible software/accounts or not meeting stated requirements;
• not reading product descriptions or onboarding instructions;
• expecting specific business results, revenue, or outcomes.

If you are an EU/UK consumer, you may have a statutory 14-day withdrawal right for certain online purchases. For digital content not supplied on a tangible medium, that right may be lost once performance begins if you expressly consent to immediate delivery and acknowledge you lose the right to withdraw.

If you believe you have EU/UK withdrawal rights, contact billing with your order details.

To request a refund (where eligible), email billing within the applicable window stated at checkout or where required by law.

Include:

• full name and purchase email;
• order ID / receipt number and product name;
• reason for request;
• relevant screenshots/logs for technical issues.

Technical-issue claims require diagnostics (when available):

If your refund request is based on a technical issue, you must provide any diagnostics identifier or verification summary generated by supported tools (for example, a Support Hex / Verify report), along with relevant screenshots. If you cannot run tools due to a verified access blocker, contact support for an alternative verification method.

Where applicable, a successful verification pass indicates the Product was operational in your environment at that time and may be used to evaluate refund eligibility.

If approved:

• refunds are issued to the original payment method whenever possible;
• processing time varies by payment processor and bank;
• where permitted, non-recoverable processing fees may be deducted if an exception is granted after delivery/access.

If you initiate a payment dispute:

• access and support may be suspended while a dispute is pending;
• we may provide order records, delivery/access logs, and minimal activation/verification records to respond to the dispute.

After a refund (or an unresolved dispute not in our favor):

• your license to use the refunded Product is revoked to the extent permitted by law;
• you must stop using the Product and delete/disable copies;
• activation tokens/license bindings may be disabled to deactivate access pathways.

Chargeback abuse, false claims, or repeated refund attempts may result in enforcement actions permitted by law, including termination of access, denial of future purchases, and recovery of reasonable costs where allowed.

We may update this policy from time to time. We will update the “Last Updated” date. Changes apply prospectively unless required by law.

For clarity, some Products or tiers may display versioned terms at checkout. The governing terms for your purchase are the terms presented at checkout at the time of purchase, plus any mandatory rights required by law.